Digitalization as a solution: Container Management and Mobile Order Processing via the Route Assistant

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Headquarters: Linz, Austria

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Branch: Utilities, Waste & Recycling

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Products: Electricity/district heating/gas, waste collection/recycling, water/wastewater, local public transport

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Revenue: 1.399 million € (2023)

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Customers: 118 communities supported incl. Linz (2023)

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Employees: 3.313 (2023)

Anton Neubert, LINZ AG

The phone no longer rings all morning because the drivers have all the information they need to complete the job on the Route Assistant.

Challenges

  • Mapping of all processes as closely as possible to the standard

  • Implementation of the entire project within one year

Decision for SAP/PROLOGA

  • SAP and SAP Waste & Recycling were already connected
  • PROLOGAs SAP Waste & Recycling Know-How and experience in implementation projects

Goals

  • Mobile order processing via the Route Assistant
  • Container management and map-supported disposition
  • Integration of legal requirement ‘Police report on public land’
  • Further utilisation of the waste balance
  • Transfer of logistical data and weighing data for invoicing
  • Automatic generation of consignment notes

The Route Assistant App

The Route Assistant is a mobile application that drivers use to process their orders for each route.

The app receives order data from the SAP system and captures all the necessary feedback information that the drivers provide during execution. As soon as an order is completed, the Route Assistant sends this information back to the SAP backend.

This means that all orders can be easily processed via a mobile device.

Highlights of Implementation

  • Successful adaptation of processes to the Waste & Recycling Standard
  • Container monitoring and geofencing with the Route Assistant

Benefits for the Customer

  • Easier scheduling, better monitoring of order processing
  • Easier handling for drivers
  • Digitalisation of processes
PROLOGA Services Karte

PROLOGA Services GmbH